Five9 buys AI contact center startup Level AI for $325M cash

Cloud contact center company Five9 agreed to buy Level AI, an AI-native platform that guides and scores customer service agents and automates simpler inquiries, for $325 million in cash. Announced alongside third-quarter results, the deal is expected to close in the fourth quarter.

Why it matters: Five9 is adding AI agents and conversation analytics already handling more than 1 billion customer interactions a year as AI reshapes customer service.